WEST COAST HAIR FAQ
Soft Bond™ Hair Extension Club
Minneapolis • Los Angeles
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What are WEST COAST HAIR® Natural Soft Bond Hair Extensions?
WEST COAST HAIR® is a proud combination of safe hair extension products forming a method of semi-permanent strand-by-strand hair extensions. Tiffany's SOFT BOND™ product, a proprietary blend of natural, non-toxic & cosmetic grade ingredients and our partner Bohyme's LUXE brand extension hair, which offers an amazing, silky long-lasting extension hair you have installed by us and can wear for up to 6 months and longer with services varying in adding length, volume, color, high-lights, fixing hair-cuts and processing damage giving you the appearance of better and healthier hair.
Are they FUSION hair extensions?
No. The extensions are strand-by-strand placement as in a fusion extensions but WEST COAST HAIR® hair extensions do not use hard-to-remove keratin, glues, hot-glues, or keratin fusion to attach the extensions. The professional Soft bond™ product is exclusive to WEST COAST HAIR®, was created and formulated by Tiffany Twist and probably not anything you've seen before, even though others are using this description. The patent-pending technique of soft-bonding application is also proprietary and exclusive to Tiffany Twist and her hair extension companies.
Can I get Soft bond™ hair extensions anywhere else?
There are a few options for you. Our services are offered daily in Minneapolis, Minnesota by appointment and every 4-6 weeks our Minneapolis techs install in Los Angeles. We do consider mobile locations on a per-case basis. If you’d like to inquire for getting WEST COAST HAIR® extensions, please do so here: https://westcoasthair.com/form.
What is Soft bond™ and what is the bonding made of?
Soft bond™ is a safe, gentle bonding material created by Tiffany and used to attach strands (small bundles) of extension hair. It is a proprietary blend of natural (wax base) and non-toxic ingredients which allows for a gentle -- yet secure -- hold to the hair. The Soft bond™ is removed from the hair without any chemicals or tools and, with proper care and removal, leaves no damage common to products using glues, metals and adhesives.
Will this work for African American hair & ethnicities other than caucasian?
Absolutely. 100%, yes. If you want to wear strand-by-strand hair extensions, this is the BEST option for you. Because, without harsh acetone chemicals to remove the hair extensions as in fusion and keratin type extensions products and methods, you will find wearing, caring for and removing the Soft bond™ is so much gentler for a dryer, courser and/or chemically treated hair. The Soft bond™ attachments withstand the occasional oils needed to be added to courser, ethnic hair and our line of silicone-free products are a godsend for recovering from harsh product damage commonly used to correct dry hair types. (Be sure to talk this over with Tiffany in our BEAUTIFUL HAIR group - you will find access in the emails once you send in the intake form - and learn about the products Tiffany created to help heal damaged, dry hair and the success stories behind it.) 
I have thin hair, can I wear these?
Absolutely, yes. The Soft bond™ is super lightweight and very discreet. The bonds can be made very thin and are nearly invisible in the hair!
How do the extensions come out?
It's so simple, and magic, really. There are no chemicals, oily removers or tools needed. Everything remains solid and secure in its casing and then when you want to remove it, you can just break up the bond (cracking up the hard, dried casing which creates the attachment) by hand, remove the extension bundle, and comb out the residue. See this in action here
Is it safe for my hair?
Yes, extremely! Because there are no chemicals or tools used in WEST COAST HAIR®'s hair extension method and technique and Soft bond™ is a natural and gentle product. You can easily see that the bond does not attach to the hair as in fusion (hot glue) methods. It simply holds the extension hair to your hair, in a casing, and when you remove it, the casing simply falls away from your hair. A single strand can be pulled from the bond without breaking it! See it here.
How long does the product last in my hair?
Soft bond™ is made for permanent and semi-permanent hair extension wear. Four to 6 months is a typical time-frame for wearing strand-by-strand extensions and I, along with a dew other clients, have worn mine for over a year (as the creator, I'm very good at wearing them, taking care of them, and pushing them as far as I can to see what they can handle. You can read my story here: About Tiffany). Plus, with Soft bond™ hair extensions, you can re-use your extension hair so you can adjust them and wear them until you decide to completely remove them. Some clients choose to do this and cycle their extension strands for up to 2 years while other clients just want new hair in every 3-4 months so they will remove everything and start fresh.
I have a wedding, can I wear this product and remove it after?
Soft bond™ is made for permanent and semi-permanent hair extension wear and because of the investment of time and cost, it is not ideal for short-term, single-event wear. Although, if you can spend a day getting your hair done for one event then another half-day having them removed, it is possible, though good to note that removal is much easier after a few weeks of washing. At the very least, 2 to 3 months is a good time-frame for wearing strand-by-strand extensions before they've grown out. Maybe wear them on your honeymoon, too? 🌴:-)
What kind of hair is it? And should I ask for straight or wavy extension hair?
We partner with and use a high-end Bohyme brand of extension hair that is sold exclusively to the professional industry. It is the best human hair quality available, in which you will find thicker ends and longer lasting wear time. And, when selecting texture, you probably want a texture close to your own. The straight hair may take on a little wave to it after washing, similar to most natural caucasian hair. The best result for any extension hair, like our own natural hair, is usually achieved through styling, and any of our before and after pictures with waves and loose curls are done with an iron. We have access to 5 textures: straight, wavy, curly, spiral and yaki. When you send in a photo of your natural hair, be sure it is the best representation of what we should use when selecting your texture and style. There are places in the appointment form to send notes and we always appreciate when you describe, in your own words, the color and texture and desired results which allow us to help to over-deliver when it comes to getting the perfect product suite set up for you. 
What length hair extensions should I ask for?
At WEST COAST HAIR we use 14, 18 and 22 inch extension hair lengths to create your look. If you've worn other hair extensions, then you probable know the length you like. Our services are based on the length you add to your existing hair, whether that is 2 to 4 inches, 6 to 8 inches, or 10 or more. You can measure from the ends of your hair to about the area your results should fall and you can go here for examples of this.

This will help you determine which length service you fall into. When you submit your photos with your appointment (a pic of your natural hair before the extensions and a desired results, or dream hair, pic - which is an inspiration pic from anywhere/anyone in the world - we can help determine if you've selected the right service plus prepare your products for your appointment day - we will reach out if there are any questions on the service you've chosen.) 

If you are new to wearing extensions, you will probably want to add 3-4 inches of extension hair to your own hair length for blending and unnoticeable wear. Usually, 14 inch extension hair will fall around the bra-strap area and is easier to care for. An 18 inch extension hair is the most common and asked-for length. Some colors are only available in longer lengths and super long length and some colors are not available in super long lengths. Rarely is there a need to, but please be assured we will reach out to you if there are any questions regarding the lengths and colors you send us, when you schedule.
How long will this take to apply?
This depends on your service and you will find both pricing and service times listed next to each service when you look over our appointment page and scheduling calendar. Feel free to browse as nothing is submitted until the end of the selection process. The average amount of time for a full head of strand-by-strand Soft bond™ hair extensions is around 4 to 5 hours but this fully depends on how much hair you are putting in and the exact service you select. Some services, such as our Long Bomb Bangs & Volume Boost, are completed in an hour or 2 and other activity, such adding long length to very short, thick hair can go 7 or 8 hours. Our appointment scheduler should give you a good idea of what to expect when it comes to the timing of your particular hair extension install.
How long will this take to apply?
This depends on your service and you will find both pricing and service times listed next to each service when you look over our appointment page and scheduling calendar. Feel free to browse as nothing is submitted until the end of the selection process. The average amount of time for a full head of strand-by-strand Soft bond™ hair extensions is around 4 to 5 hours but this fully depends on how much hair you are putting in and the exact service you select. Some services, such as our Long Bomb Bangs & Volume Boost, are completed in an hour or 2 and other activity, such adding long length to very short, thick hair can go 7 or 8 hours. Our appointment scheduler should give you a good idea of what to expect when it comes to the timing of your particular hair extension install.
Can you color my hair to match the extensions?
We are an exclusionary brand and service. We only offer and manage this proprietary service created and founded by Tiffany Twist. This excludes all standard hair salon and cosmetology services such as cutting, coloring, foiling and bleaching one's natural hair. 
How can you be sure my hair will match the hair extensions?
At WEST COAST HAIR, we custom design the whole suite of products that are used for you, and your hair. We custom mix, and blend, both the extension hair and attachment bond on site, before and during your appointment. This is how we can offer you the most discreet, natural-looking hair extension in the market. How does it work? You come in with your natural hair the color you want and we will design your hair extension install to blend and match perfectly to that. Where other products and methods are limited to one, or 2, attachment colors, usually blonde and brunette, we can accommodate an endless number of shades via our 5 base colors of light blonde, dark blonde, brunette, black, and red. So many times I can point out my attachment and still someone will not be able to see it. Here is an example of that.
Can I touch-up or color my own hair with the extensions in?
Ugh, gray hair and dark roots! 
Yes, of course, you can easily get root touch-ups and foils in-between and around the extensions you are wearing. But, be sure your colorist understands the Soft bond™ hair extension product in your hair - we have a small pamphlet you can take to them - and, thus for example, does not put you under a high heat dryer, or swish your extension hair around in a washing sink, or leave it to dry all tangled up in a towel. 

When you need complete color changes, you should plan to do this between removal and re-application of the hair extensions.
Can I color the extension hair?
You can and many successfully do, but this is not recommended by us or the hair manufacturer since they cannot control or be a part of that process of who's doing it and what they are using. Plus, the extension hair is pre-colored and your results may vary from your own hair coloring process and results. 
What can the Soft bond™ handle?
So much! ☀️You will find the Soft bond™ will withstand nearly all of your standard activities as well as some extreme ones, too. Running, biking, motorcycles, boating, skiing, diving, and swimming are just a handful of them. Just follow the instructions in your care book and in our care videos - you will receive at the time of your service - and you'll do great.

Here are the 3 things you must avoid:
 • Silicone in products you use. This wears at the bond and will cause premature shedding and extension loss.
 • High heat that burns your skin. You want to allow your bonds to cool before pulling at them with your fingers, a comb or hair brush.
 • Letting your install go un-maintained. Flattened bonds must be rolled to a cylindrical shape and your shed hair strands must be detangled at least weekly. You want your strands to grow out separated from each other and the hair cannot be allowed to matte and tangle, ever. 

When can I wash and style my hair?
Wash after a minimum 24 hours has passed to allow bonds to cure (48 hours is better). 💦Then at least one, and up to 3, times per week.  You can wash daily if you need to but this may wear your hair and bond down faster. You can style like your own hair immediately, just be careful with putting too high of heat right on, or near, your bonds.

Also, you need to check your shampoo & conditioner, and other product's ingredient list thoroughly. We want to choose products that without sulphates (for the extension hair) and contain no silicones (for the attachments.) To be safe, you can use an amazing, natural shampoo & conditioner, created especially for WEST COAST HAIR and to help our clients with their sparse, thin, damaged, and slow-growing hair by purchasing it in our store or online here: https://buy.twisthaircare.com   
Can I swim or go tanning?
Yes. Wet your extension hair before being in chlorine or salt water 💦 (hair is like a sponge so pre-wetting it will dispel some of the chemicals.) 
Wash and rinse your extensions WELL after swimming. Your attachments should not be wet beyond 3 hours for best wear. Anything longer could allow for shedding of the extension hairs. You will want to wait 24 to 48 hours after applying before swimming.
How do I take the extensions out?
You can come in for a removal via our technician or you can opt to do this yourself. To remove an extension, just bend up the bonds to crack and break them up. Remove the extension and comb out the residue along with any shed hairs which have been held in the bonds.
How long will this take to remove?
Typically, a third to half the time it took to install.
Can I take the extensions out in the shower to just wash them out?
NO! 💦Removing from wet hair is a difficult task. Remove from dry hair only. Using a little olive oil will dissolve broken-up bond and help you carefully remove shed hairs. (Only use the oil if you are not planning to reuse your extension hair.)
I've removed my extensions and have bond in my hair, can I leave it there?
You can, and it will eventually come out, but carefully removing shed hairs and tangles from those shed hairs is the best way to take care of your hair when removing the extensions.
I have so many hairs coming out! Am I removing these wrong?
Probably not. When you remove the bonds after many months you will see the shed hairs which were held in each of your bonds. You naturally shed 50 to 100 hairs per day. In just 10 days that is 500-1000 hairs 😮😮😮 You are seeing them at once.
I've removed the extensions, can I put new ones in right away or should I let the natural hair rest?
The Soft bond™ is gentle. 🌱 You can wash and dry your hair, it will be ready for a new installation right away if you like. Since the removal is done without chemicals or oily solvents, you may reuse your extension hair for subsequent installations.
Do you teach this method to other stylists and salons?
This is our proprietary method and product and we only use Soft bond™ through WEST COAST HAIR and do not sell to other salons.
Do you offer training?
We only offer in-house, contractor training for those looking for a career or side gig installing Soft bond™ hair extensions at a WEST COAST HAIR location, currently in Minneapolis, Minnesota and for our future location - on spec for spring/summer 2020 - in Beverly Hills, California. 
This is an excellent opportunity for someone looking for a career involving hair with an unregulated service that does not, in these locations, require licensing and expensive school programs for products we do not use and services we do not provide. It is also an excellent opportunity for current hair stylists and license holders who are looking for a change, due to personal or health reasons, to an environment that does not use, contain, or harbor harsh chemicals, and chemical fumes. Inquire here.
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